Refused use of a Disabled toilet...for not being disabled enough

Im absolutely shocked to even be typing this...Eddie got refused use of a Disabled toilet in a Jobcentre, because he apparently 'Did not appear disabled'

He was in phoning about his Employment Support Allowance claim, and after using the phone was denied use of a disabled toilet because the manager had told the security not to allow him to use it. When he spoke to the manager, he said that the toilet was for 'people with physical disabilities' he came out to the car explaining that he had been denied use of it to me and we looked around for somewhere else for him to go...nowhere.

I then sent him back in, telling him to explain he has a brain condition, have been awarded DLA and that the manager cannot decide who is and isnt disabled. He did this and still returned bursting for the loo.

I went in myself, saying that this man was breaking the law and was commiting disability discrimination...he didnt seem fased, said it was the jobcentres policy and that he really wishes it was different, but this was the way the policy was. He even said that someone with incontinence problems (a invisible disability) wouldnt be allowed to use the toilet, and that if a man came in limping he would automatically get use of the toilet 'unless he was signing on, because if he was disabled he would not be job seeking'!!!!

I left really angry and annoyed at this twat! First he claims my partner is not disabled enough for use of the toilet, then he states its the jobcentres policy and not his personal view, then he claims disabled people wouldnt be looking for jobs?! and this is the manager?!?!

Im totally dissapointed that this uneducated man is left in charge of a jobcentre and caused so much upset and stress for Ed. Hes finding it hard coming to terms with his disability, and just because he doesnt 'look disabled' doesnt mean he is not! He suffers a lot of physical difficulties which arnt as obvious, such as leg, joint & muscular pain, difficulty controlling limbs and at times total loss in the control of his limbs.

I have sought advice on the matter and have taken it to my local MP aswell as Disabled charitys because of the breach in DDA.

Will keep you posted on the outcome!